Privacy Policy

Amplify Privacy Policy
Effective Date: March 3, 2026
Last Updated: March 3, 2026

This Privacy Policy explains how Faith Comes By Hearing / Hosanna (“FCBH,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the Amplify mobile application (the “App”) and related services we provide (collectively, the “Services”).

By using the Services, you understand that we will process information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Our Commitment to Privacy

We are committed to using data responsibly and transparently. Amplify is designed to provide Bible listening/reading and related functionality. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We do not display third-party ads in the App.

Some information about how you use the App could be considered sensitive in certain jurisdictions (for example, where laws treat information that may reveal religious belief as “sensitive” or “special category” information). We do not use App data to target ads, build advertising profiles, or engage in cross-context behavioral advertising.

Who We Are and How to Contact Us

Controller / Business / Organization: Faith Comes By Hearing / Hosanna (FCBH)
Mailing Address: Faith Comes By Hearing, 2421 Aztec Rd., Albuquerque, NM 87107
Phone: (800) 545-6552; (505) 881-3321
Privacy Contact Email: info@faithcomesbyhearing.com

You may contact us at any time to ask questions about this Privacy Policy or to exercise privacy rights described below.

What Information We Collect

We collect information in three main ways: (A) information you provide, (B) information collected automatically when you use the Services, and (C) information from third parties when you choose to use third-party sign-in or related features.

A. Information You Provide to Us

Account information. Account information. If you create or use an account, we may collect information such as your email address, name (if provided), and authentication-related identifiers (including identifiers from sign-in providers).

Newsletter/communications. If you opt in to receive newsletters or similar communications, we collect the information you submit (typically email address, and if provided first and last name). This is opt-in and you can unsubscribe at any time.

Support communications. If you contact support (including through in-app support tools), we collect the information you choose to share, such as the content of messages and any details you provide. If you are signed in, we may associate support communications with your account so we can respond and troubleshoot.

B. Information Collected Automatically When You Use the Services

Device and app usage data. We collect (directly and/or via service providers) information about how you use the App, such as feature usage, screen views, and engagement statistics, as well as device and app information (for example, device model and OS version).

Crash and diagnostics data. To maintain reliability, we collect crash logs and related diagnostic data, which may include device information, app state at the time of crash, and performance-related telemetry.

Performance metrics. We collect performance data about how the App is functioning (for example, network performance and related metrics), in order to improve speed and stability.

Server logs. When your device communicates with our servers, our systems may automatically log information such as IP address, timestamps, requested endpoints, and device/user-agent information.

Content identifiers (limited). The App may process identifiers relating to Bible content, audio filesets, downloads, and deep links (for example Bible IDs or fileset IDs) to provide functionality (such as opening a shared link, retrieving content, or debugging an error). We do not use this information for targeted advertising.

What we do not collect (as designed). At launch, we do not collect: in-app payment card data (donations occur outside the App); biometric identifiers; or precise geolocation.

C. Information from Third Parties (When You Choose to Use Them)

If you choose to sign in with a third party, we receive certain profile and identifier information from that provider, subject to your settings with them and their policies:

Apple Sign-In. Apple provides an identifier for sign-in and may provide your email address (and name on first sign-in, depending on your choices). Apple may provide a relay email address if you hide your email.

Google Sign-In. Google sign-in can share basic profile information such as your name and email address, depending on what you authorize. 

Facebook Login. If you use Facebook Login, Facebook may provide basic profile information and an identifier in accordance with your permissions and their policies. 

We may also receive information from service providers that help us operate support tools (Freshchat), deep links (Branch), analytics and crash reporting (Firebase), and newsletter delivery (HubSpot), as described below.

How We Use Information

We use information for the following purposes:

Provide and operate the Services. This includes authenticating you, maintaining sessions, delivering functionality, enabling offline and download features where available, and enabling requested features.

Improve and protect the Services. We use analytics, diagnostics, and performance data to understand how the App is used, fix bugs, prevent abuse, and improve stability. 

Customer support. We use information to respond to questions and help troubleshoot issues.

Communications (opt-in). If you opt in, we send newsletters or ministry communications, including donor-cultivation communications where applicable.

Security and legal compliance. We use information to protect our users, our organization, and our Services, comply with legal obligations, and respond to lawful requests (e.g., court orders). 

We do not use personal information for cross-context behavioral advertising, and we do not sell personal information.

Our Legal Bases for Processing (EEA/UK)

If you are in the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases under GDPR/UK GDPR, depending on the context: consent, contract necessity, legal obligation, vital interests, public task (rare for us), and legitimate interests. 

In particular:

Contract necessity. When you create and use an account and we provide core App functions.

Legitimate interests. For non-advertising analytics/diagnostics, security, and service improvement (balanced against your rights).

Consent. For marketing/newsletter communications and, where required by applicable law, for certain analytics/measurement technologies on devices.

Consent and withdrawal. Where we rely on consent, you can withdraw consent at any time. For example, you can unsubscribe from marketing emails using the unsubscribe link. If a feature in the App offers privacy controls (for example, a toggle to disable certain analytics), you may use those controls. You may also stop using the Services and uninstall the App.

How We Share Information

We share information only as described below.

Service Providers and Processors

We use vetted third-party providers to help deliver the Services (hosting, content delivery, authentication, diagnostics, support, and communications). These providers process information on our behalf under agreements and for purposes consistent with this Privacy Policy.

Our provider categories include:

Hosting and infrastructure. Our primary hosting is on AWS, with data stored in the United States (AWS region US-West-2).

Authentication. We use authentication providers and SDKs such as Apple, Google, Facebook, and Firebase Authentication.

Analytics & diagnostics. We use Firebase services (such as Analytics, Crashlytics, and Performance Monitoring) for usage measurement, crash reporting, and performance monitoring; these are not used by us for targeted advertising or cross-app remarketing.

Support tools. We use Freshchat (Freshworks) for user support and in-app support communications.

Deep linking and sharing links. We use Branch for app deep links and share links. We use Branch for link creation and routing, not for cross-context behavioral advertising as implemented by us.

Marketing communications. We use HubSpot for opt-in newsletter management.

Third-party providers may process device identifiers, logs, and network information (such as IP address) as part of providing services. You should review their privacy notices for details about their processing.

Legal and Safety Disclosures

We may disclose information if we believe in good faith it is necessary to comply with law, protect rights and safety, prevent fraud or abuse, or respond to lawful requests.

Organizational Changes

If we are involved in a reorganization, merger, acquisition, or asset transfer, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Donations and Payments

The App may include a “Donate” feature that opens an external website in your browser. We do not process payment card information inside the App. Payment processing occurs outside the App under the payment processor/website’s terms and privacy practices.

International Data Transfers

We are based in the United States and, as described above, we store user data in the United States.

If you are in the EEA/UK or another region with cross-border transfer rules, your information may be transferred to and processed in the U.S. We use appropriate safeguards where required, which may include the European Commission’s Standard Contractual Clauses (SCCs) and similar mechanisms. 

Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services and for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention depends on factors such as:

If you delete your account (including via in-app account deletion where available), we will delete or deidentify personal information associated with your account, subject to legal requirements and permitted retention (for example, certain security logs and records required by law).

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us and we will take steps to delete it.

Important note for India DPDP Act contexts: The DPDP framework includes child-related obligations and restrictions, including around tracking/behavioral monitoring and targeted advertising to children. We do not operate targeted advertising in Amplify. 

Your Privacy Rights and Choices

You can make privacy requests by contacting us at the email or postal address listed above. We may need to verify your identity before fulfilling certain requests.

Global Choices

Newsletter opt-out. You can unsubscribe using the “unsubscribe” link in emails.

Account access, correction, and deletion. You can access and update certain account information in the App. You can request deletion of your account and related personal information, including via in-app account deletion where available, and you can also contact us for assistance.

Device-level controls. Your device operating system may allow you to limit certain data collection and permissions. Where we use third-party SDKs, you may also have choices via those providers’ controls.

EEA/UK Rights (GDPR / UK GDPR)

Subject to conditions and exceptions, you may have rights to: access, rectification, erasure, restriction, portability, and to object to processing; and where processing is based on consent, you may withdraw consent.

You also have the right to lodge a complaint with your local supervisory authority (EEA) or the UK ICO.

California Rights (CCPA / CPRA)

If you are a California resident, you may have rights (subject to verification and exceptions) including the right to know, delete, correct, and to opt out of the sale/sharing of personal information, and to non-discrimination for exercising rights.

No sale/share for cross-context behavioral advertising. We do not sell personal information and do not share personal information for cross-context behavioral advertising as those terms are used in California privacy law.

Notice at collection and retention criteria. We describe the categories collected, purposes, and retention criteria consistent with CPRA notice requirements. 

To submit a request, contact us at the email or mailing address listed above.

Canada (PIPEDA)

PIPEDA generally provides individuals rights to understand how organizations collect/use/disclose personal information, and to request access and corrections, subject to exceptions. 

Australia (Privacy Act 1988 / APPs)

Australia’s Privacy Act and Australian Privacy Principles (APPs) emphasize open and transparent management of personal information, and require entities covered by the Act to maintain an up-to-date privacy policy and handle personal information in accordance with APP requirements. 

Brazil (LGPD)

Brazil’s LGPD defines “personal data” and also defines sensitive personal data (which includes data about religious belief, among other categories). Because this is a Bible app, some information about your use of the App may be considered sensitive under LGPD when linked to an identified person. We do not use such information for targeted advertising.

LGPD provides rights to data subjects and requires lawful bases and transparency. You may contact us to exercise rights.

India (DPDP Act 2023)

India’s DPDP framework provides rights including access to a summary of processing, correction/erasure, grievance redressal, and nomination, subject to rules and exceptions.

We provide a grievance mechanism via the contact details listed above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last Updated” date above and, where required by law, provide additional notice or obtain consent.